1. Unwanted, faulty, and incorrectly supplied goods may be returned for a refund. We offer free returns and exchanges service. Please let us know your intention regarding returns/exchanges within seven days of receiving your order. Please return item(s) in their original condition, unused (with their original packaging) and with all labels and garment tags still attached within 21 days of receiving your order.
2. Please ensure you return the goods to us in their original packaging. The goods are second hand without the packaging and we will not be able to exchange. You can take the goods out of the packaging to try them, but don't throw it away and please return it with your goods.
3. Refunds will be made for the original purchase amount against the original form of tender. We supply a Royal Mail pre-paid label for returning items for UK customers. For international customers, please send your return via an insured, traceable method using your normal postal service and mark your package clearly as returned goods to avoid delays at customs. Please retain your shipping documentation.
4. If you exchange the same item for a different size it will be shipped free of charge. However, if you wish to exchange the item for an alternative style, we suggest that you return it and purchase the new item separately.
5. Any free promotional gift issued with an order must also be returned if you are returning the goods.
6. None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations 2000 when goods are faulty or incorrectly supplied.
7. All returns should be sent to: Richard James London E-commerce, 19 Clifford Street, London W1S 3RH, UK, using our Royal Mail pre-paid labels. You are also very welcome to return items to our Savile Row shop where we can help you personally. However, the refund will be through our online Customer Care team. If you would like to discuss the return of any item or have any further questions about our returns policy, please contact a member of the Richard James Customer Care team.